In an era where digital advertising is expected to deliver hyper-relevance at every touchpoint, marketers face a daunting question: How do you create rules for millions of possible audience combinations? That’s not a theoretical challenge—it’s the reality brands are facing today. Take a recent campaign from Kroger as an example. The brand built 72 creative […]
In today’s digital-first world, AI-powered personalization isn’t just expected—it’s essential. But true personalization goes far beyond inserting a name into an email or targeting an ad based on demographics. It’s about delivering the right experience, at the right time, in the right format—in a way that feels natural, not forced. In Part 2 of our
Precision Meets Relevance: Unlocking the Power of Personalization in the Age of AI Read More »
Beyond Segmentation: The Shift to AI-Powered Personalization For years, personalization was synonymous with segmentation. Brands grouped customers into broad categories based on past purchases, demographics, and engagement history. While this approach improved relevance, it remained static and reactive—failing to account for real-time behaviors, evolving preferences, and contextual needs. In 2025, artificial intelligence is redefining the
The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders Read More »
Indonesia – Shining Through Global Economic Uncertainty With a stable GDP growth (5%), Low Inflation and Optimistic Consumer Confidence, Indonesia is one of the most resilient economies in light of the uncertain global macroeconomic indicators. Underpinned by a 280+ million population and 70%+ digital penetration as per Dentsu’s Consumer Connections Survey (CCS), advertisers are overinvesting
Marketing, a pivotal component of business operations, has undergone a dramatic transformation with the advent of advanced technologies. Traditionally, marketing was predominantly a public and informative exercise, utilizing billboards, TV and radio ads, and print media to reach a wide audience. However, as markets became more saturated and competitive, fuelled by technological advancements and economic
Empowering Marketers: The role of AI in personalization and customer experience Read More »
By Rohit Dadwal | MMA Board Member and Managing Director APAC | MMA Global APAC With the current competitive landscape marked by an influx of countless marketing messages and advertisements every single day, customers feel inundated. As each customer’s expectations become as unique as their fingerprints, it gets increasingly challenging to meet escalating demands while
How Data and AI Help Marketers Leverage Hyper-Personalization Read More »
Marketing leaders today face a paradox: despite access to more technology, data, and tools than ever before, many organizations are still falling short in demonstrating clear business value. A core reason for this gap is that capabilities are often developed and deployed without a clear link to the value they are meant to deliver.
Aligning Capabilities with Value: A Blueprint for Modern Marketing Organizations Read More »
Generative AI is dominating discussions in boardrooms and marketing leadership circles, yet many organizations are missing the true opportunity it presents. While it is tempting to deploy GenAI immediately for content generation or workflow automation, this task-oriented mindset often results in fragmented efforts that fail to deliver meaningful business value. To fully leverage GenAI, marketing
From Use Case to Need Case: Unlocking GenAI’s Strategic Potential in Marketing Read More »
In the fast-paced world of digital advertising, many marketers are still caught in the trap of chasing scale through sheer media spend. The prevailing belief has been that if you buy enough impressions, some of them are bound to stick. But real returns aren’t about the quantity of ads you purchase; they’re about how
Smarter Delivery. Bigger Returns. Read More »
For the CEO, the marketing function is no longer just about brand awareness; it’s about tangible, measurable impact on the bottom line. Yet, delivering highly relevant marketing with a focus on personalization at scale has never been more challenging. We live in an era defined by signal loss, as traditional tracking methods become obsolete, heightened
Targeting Without Identity — A CEO’s Guide to Scalable Relevance Read More »
