In an era where digital advertising is expected to deliver hyper-relevance at every touchpoint, marketers face a daunting question: How do you create rules for millions of possible audience combinations? That’s not a theoretical challenge—it’s the reality brands are facing today. Take a recent campaign from Kroger as an example. The brand built 72 creative […]
In today’s digital-first world, AI-powered personalization isn’t just expected—it’s essential. But true personalization goes far beyond inserting a name into an email or targeting an ad based on demographics. It’s about delivering the right experience, at the right time, in the right format—in a way that feels natural, not forced. In Part 2 of our
Precision Meets Relevance: Unlocking the Power of Personalization in the Age of AI Read More »
Beyond Segmentation: The Shift to AI-Powered Personalization For years, personalization was synonymous with segmentation. Brands grouped customers into broad categories based on past purchases, demographics, and engagement history. While this approach improved relevance, it remained static and reactive—failing to account for real-time behaviors, evolving preferences, and contextual needs. In 2025, artificial intelligence is redefining the
The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders Read More »
Indonesia – Shining Through Global Economic Uncertainty With a stable GDP growth (5%), Low Inflation and Optimistic Consumer Confidence, Indonesia is one of the most resilient economies in light of the uncertain global macroeconomic indicators. Underpinned by a 280+ million population and 70%+ digital penetration as per Dentsu’s Consumer Connections Survey (CCS), advertisers are overinvesting
Marketing, a pivotal component of business operations, has undergone a dramatic transformation with the advent of advanced technologies. Traditionally, marketing was predominantly a public and informative exercise, utilizing billboards, TV and radio ads, and print media to reach a wide audience. However, as markets became more saturated and competitive, fuelled by technological advancements and economic
Empowering Marketers: The role of AI in personalization and customer experience Read More »
By Rohit Dadwal | MMA Board Member and Managing Director APAC | MMA Global APAC With the current competitive landscape marked by an influx of countless marketing messages and advertisements every single day, customers feel inundated. As each customer’s expectations become as unique as their fingerprints, it gets increasingly challenging to meet escalating demands while
How Data and AI Help Marketers Leverage Hyper-Personalization Read More »
Exceptional customer experience isn’t incidental — it’s intentional.It’s the product of cross-functional alignment, human-centered design, and intelligent use of data. Organizations that consistently outperform on CX aren’t just reacting to customer needs — they’re architecting competitive advantage from the inside out. They treat CX not as a touchpoint, but as a business discipline that drives
Strategy, Design & Data: The Non-Negotiables of Customer-Centric Growth Read More »
China’s marketing ecosystem continues to set the pace for innovation, from advanced mobile ecosystems to AI-powered personalization and platform-native creativity. But what truly sets the leaders apart is their ability to turn innovation into measurable business results. The SMARTIES Business Impact Index (BII) 2024 – China recognizes the agencies, brands, advertisers, and solution providers that have
SMARTIES™ Business Impact Index 2024 – China Read More »
Bridging online and offline retail is essential for driving foot traffic and boosting sales. A strategic Online-to-Offline (O2O) approach integrates digital engagement with in-store actions, leveraging real-time data and shopper insights to optimize outcomes and maximize revenue. Seamless Channel Integration An O2O journey thrives on integrating digital platforms—websites, mobile
Creating an Online-to-Offline (O2O) Journey that Drives Sales Read More »
As identity-based targeting erodes and privacy regulations gain momentum, many marketers are scrambling to patch gaps left by the loss of third-party cookies and mobile ad IDs. But what if the real opportunity isn’t to replace identity, but to rethink it altogether? That’s the premise behind a growing movement led by MMA Global: personalization that
The Metacontext Mindset: Rethinking Relevance in a Post-Identity World Read More »
